Question 1

What is findalocal and how does it work?

Accepted Answer

findalocal is a platform that connects curious travellers with passionate locals who want to share their city from an authentic, insider perspective. Simply search for your destination to browse local guides in that city. You can explore profiles, read reviews, and connect with a local who matches your interests — for a travel experience that goes far beyond the typical tourist trail.

Question 2

Is it free to browse and sign up?

Accepted Answer

Yes — browsing local profiles and signing up is completely free. To send a booking request directly to a specific local, you'll need a paid plan. Alternatively, you can use the Trips feature to post your destination and receive offers from available locals at no cost.

Question 3

What is the Trips feature and how does it work?

Accepted Answer

Trips is a free way to let locals come to you. Post your destination and travel dates, and interested locals will send you personalised offers. You can then browse the offers and choose the one that suits you best. If you'd prefer to browse all locals yourself and contact a specific one directly, a Single Contact or Unlimited plan gives you that flexibility.

Question 4

What cities and countries does findalocal cover?

Accepted Answer

findalocal has locals in cities around the world. To see who's available in your destination, simply enter the city name in the search bar. Coverage varies by location — some cities have many active locals, while others may have fewer. If your destination has limited availability, posting a trip request is a great way to attract offers from active locals in the area.

Question 5

What plans are available for travellers?

Accepted Answer

findalocal offers three traveller plans: Free (€0) Single Contact (€9.99, one-time fee) Unlimited (€29.99/month, cancel anytime)

Question 6

What is the difference between Single Contact and Unlimited?

Accepted Answer

Single Contact is a one-time fee that lets you connect with one specific local guide of your choice. It's ideal if you have a single upcoming trip and already know who you'd like to meet. Unlimited gives you ongoing access to connect with as many locals as you like, across multiple destinations — perfect if you travel frequently or want to explore several cities.

Question 7

Can I cancel my Unlimited plan at any time?

Accepted Answer

Yes. The Unlimited plan is a monthly subscription and can be cancelled at any time. Your access continues until the end of the billing period.

Question 8

What happens to my account if I cancel my subscription?

Accepted Answer

Your profile and all previous conversations remain intact. The only change is that you'll no longer be able to send new direct booking requests to locals. You can always purchase a new plan when you're ready to travel again.

Question 9

How do I find a local guide for my destination?

Accepted Answer

Enter your destination city in the search bar on findalocal.com to browse all available locals in that area. Click on any profile to read their bio, view photos, check their reviews, and see their hourly rate before making a decision.

Question 10

How do I know the locals are trustworthy?

Accepted Answer

All local profiles go through a verification process before going live on the platform. You can also read reviews left by previous travellers, which give you an honest picture of what to expect. We encourage you to check a local's reviews and rating before booking, and to communicate openly with them in advance to make sure it's the right fit.

Question 11

Can I contact a local before booking?

Accepted Answer

Yes. You can communicate with the local via in-app messaging to discuss your interests, plan the itinerary, agree on a meeting point, and ask any questions before confirming. With Single Contact and Unlimited plans, you can also take the conversation off-platform (WhatsApp, email, etc.) once your local is confirmed.

Question 12

What if my destination has limited local availability?

Accepted Answer

We're continuously growing our community of locals worldwide. If your destination has limited availability, try posting your trip via the Trips feature — locals who are active in the area can still send you offers. You can also check back closer to your travel dates, as new locals join regularly.

Question 13

What is the AI Planner?

Accepted Answer

AI Planner is findalocal's AI itinerary generator. Enter your destination and travel dates, and our AI will create a personalised day-by-day itinerary for your trip. You can then share it directly with your local guide as a starting point for planning your experience together.

Question 14

How many itineraries can I generate with AI Planner?

Accepted Answer

Each plan includes a set number of AI Planner itineraries at no extra cost: Free plan — 1 itinerary, Single Contact — up to 3 itineraries, Unlimited — unlimited itineraries. If you reach your plan limit, you can generate additional itineraries for €3.99 each.

Question 15

Can I generate more itineraries beyond my plan allowance?

Accepted Answer

Yes. Once you've used your included itineraries, you can purchase additional ones for €3.99 each — so you're never stuck if you're planning multiple destinations or want to explore different route options.

Question 16

Can I share my AI Planner itinerary with a local guide?

Accepted Answer

Yes — sharing your generated itinerary with a local guide is built into the feature. It's a great way to show your interests and give your local a head start on planning a personalised experience for you.

Question 17

How do I book a tour?

Accepted Answer

Find a local you'd like to meet, click the Contact button on their profile, and send a booking request (Single Contact or Unlimited plan required). Once the local accepts, you'll connect via in-app messaging to coordinate all the details — timing, meeting point, activities, and duration.

Question 18

I've confirmed a tour — what happens next?

Accepted Answer

Head to your Trips section to find your confirmed booking. Use the messaging feature to get in touch with your local and finalise the details. We recommend confirming the meeting point, start time, and any specific interests or requests in advance.

Question 19

Can I cancel a booking?

Accepted Answer

If your plans change, please let your local know as early as possible via messaging — this is respectful of their time. Note that some locals may request a deposit upfront. Please refer to any cancellation terms agreed between you and your local at the time of booking.

Question 20

What if a local cancels on me?

Accepted Answer

We're sorry if this happens. Please contact our support team and we'll do our best to help you find an alternative local for your destination.

Question 21

How do I pay for a tour?

Accepted Answer

Payment is made directly to your local, typically in cash on the day of the tour. Bank transfer is also an option if both parties agree in advance. findalocal does not process payments on your behalf.

Question 22

How much does a tour cost?

Accepted Answer

Each local sets their own hourly rate, which is displayed on their profile. The total cost depends on the duration of your tour and any activities included. We recommend agreeing on the full cost with your local before the tour begins.

Question 23

Does findalocal charge any booking fees?

Accepted Answer

No. findalocal does not add booking fees or take commission from tour payments. Your plan fee covers access to platform features only.

Question 24

How do I leave a review after my tour?

Accepted Answer

After your tour is complete, you'll receive an email with a link to leave a review. Alternatively, go to your Trips section, select Past, find the tour, and submit your review there. Honest reviews help the whole community.

Question 25

Can I read reviews before booking?

Accepted Answer

Absolutely — and we encourage you to. Every local's profile displays reviews from previous travellers. Take the time to read them before making your decision.

Question 26

Can I report a problem with a review?

Accepted Answer

If you believe a review about you is inaccurate or violates our community guidelines, please contact our support team with the details and we will investigate.

Question 27

Is findalocal safe?

Accepted Answer

Your safety is our priority. All locals are verified before appearing on the platform, and our review system helps you make informed decisions. We recommend checking a local's reviews, communicating clearly before meeting, and sharing your plans with someone you trust. If anything feels uncomfortable at any point, please report it to our support team.

Question 28

What should I do if something goes wrong during a tour?

Accepted Answer

Please contact our support team as soon as possible via the Contact Us page on findalocal.com. We take all reports seriously and will work with you to resolve the situation.

Question 29

How do I delete my account?

Accepted Answer

To delete your account, log in and go to Settings. You'll find the delete option in the menu on the left. Please note that account deletion is permanent and cannot be undone.

Question 30

How do I contact findalocal support?

Accepted Answer

You can reach our support team via the Contact Us page at findalocal.com. We aim to respond to all enquiries within 1–2 business days.

Traveller Frequently Asked Questions

Getting Started

Subscription Plans

Finding Your Local

AI Planner

Booking & Trips

Payments

Reviews & Trust

Safety & Support